TelePhone is an ERP system for directory publishers. Since 1992, more than 40 publishers in Germany and the USA have been producing around 500 directories per year with our software in print runs of 20,000 to 2.3 million copies. Rely on the right software and the right partner for your directory media. WKG Software GmbH from Hanover is recognized throughout Germany as a specialist in the production of telephone, industry and address directories – print and online.

  • Fully digitized workflow together with SalesFront®

  • Telecom data import and data processing

  • TelePhone CRM

  • Material preparation and distribution of advertising material

  • Sales support and sales control

  • Customer and order processing

  • Customer service and mailings

  • Commission accounting and billing

  • Ad management and proofs

  • Delivery to online systems

  • Book production and upheaval

  • Open items and incoming payments

  • Dunning and monthly closing

our strengths

Holistic order processing

The strength of TelePhone is the holistic order processing: editorial and commercial recording can be done in a few steps at one workstation. A comprehensive line entry generator creates a finished PDF from basic entries and customer information with different fonts, colors, frames, logos and color gradients. Our users tell us that there is rationalization potential of over 20% in this area.

Complete workflow

We support the entire workflow of a directory publisher: telecom data import, classification, campaign management, material preparation, issue and distribution of advertising material, sales support for the field service, sales management and control, customer and order processing, customer service, commission accounting, advertisement management, proof sheets, delivery to online systems, book production , Invoices, open items, incoming payments, dunning, monthly closing, sales evaluations and much more.

Comprehensive interfaces

TelePhone supports the EPS and PDF workflow, includes integrated Excel and Word automation and offers numerous import and export interfaces in CSV and XML format. With the accounts receivable, incoming payments can be automatically read in, assigned and cleared via the daily online banking. A survey module enables the creation of individual questionnaires and the implementation of market studies and telephone surveys.

The new design from TelePhone

customer service

Your 360 ° view of all customers

Carefree all round with the TelePhone CRM

With the TelePhone CRM, the office and field staff can collect all relevant information about customers and prospects. The activity history collects all actions with customers and interested parties, such as visit reports, telephone calls, inquiries, mailings and correspondence.

Order processing

Consistently digital and holistic

Holistic digital order processing

Order processing with TelePhone is holistic and very efficient: the user maintains all information about the customer, the order, the order entry and the free basic entry at one workstation. Prices are automatically calculated based on the selected placements.

Telecom data

Processing of free standard entries

Entry maintenance with information enrichment

The TelePhone system supports all current outward and return interfaces for subscriber data from Deutsche Telekom AG and DeTeMedien GmbH. The TelePhoneBook module offers extensive options for maintaining and enriching free basic entries for white and yellow.